Terms and conditions

This translation is provided for information only. Only the Dutch version of this text is legally binding.

Version of 9 September 2026. These terms and conditions replace all previous versions.

These general terms and conditions apply to all sales agreements between VMV Green BV, Industrielaan 9, 1070 Anderlecht, BE 0784.267.170, on the one hand, and the customer on the other. The customer expressly acknowledges having read these terms and conditions and accepting them in full and without reservation. These terms and conditions may only be departed from in writing.

If you act as a consumer, Articles 8 and 9 apply to you in particular, and the mandatory provisions of Book VI and Book XIX of the Belgian Code of Economic Law (CEL) always take precedence over these terms and conditions, including where the terms below would depart from them.

Article 1 — Quotations and prices

Our quotations are valid for 14 days. A quotation only becomes binding once it has been signed by both the customer and VMV Green and the advance invoice has been paid.

The prices stated in the quotation include delivery, mounting materials and inspection by an accredited inspection body, but exclude unforeseen costs not described in the quotation.

VAT. For a customer acting as a consumer, all prices are stated including VAT and including all other costs that must be charged, so that the stated price is the total price payable. For a VAT-registered customer, prices are stated excluding VAT; VAT is then shown separately on the invoice. The applicable VAT rate is determined on the basis of the customer’s declarations regarding the age and use of the home. If those declarations subsequently prove to be incorrect, the customer bears the difference.

Any reference to grants, subsidies or other benefits is purely indicative and cannot be regarded as binding.

Quotation costs. Requesting a quotation is free of charge. If the same customer requests a third or subsequent quotation for the same project, VMV Green charges a file fee of € 30 for it, payable in advance. This fee covers the time spent on measuring and recalculating. If the order is subsequently awarded, the file fee paid is deducted from the final invoice.

Price revision. If, between the drawing up of the quotation and its signature by the customer, the prices of materials and labour rise by more than 9 % (i.e. from 10 %), VMV Green will inform the customer and the customer has 7 calendar days to cancel the order. Any increase of less than 10 % is deemed acceptable.

If, between the signing of the quotation and the start of the work, the prices of materials and labour rise by more than 19 % (i.e. from 20 %), VMV Green will inform the customer and the customer has 2 calendar days to cancel the order. Any increase of less than 20 % during that period is deemed acceptable.

Article 2 — Additional work

The quotation covers the solar panel installation as discussed. The conformity of the electrical installation and the condition of the building on which the installation is mounted are the responsibility of the customer. If any of the work listed below is required, it is regarded as “additional work” and is charged on to the customer at the rates in the table:

Additional work is discussed with the customer in advance. For a consumer, these rates are charged including VAT at the rate applicable to the main order.

Article 3 — Obligations of the customer

The customer undertakes to provide VMV Green with the necessary information and to make the site ready for access so that the installation can be carried out correctly. If, through the customer’s doing, the installation cannot be carried out within the planned hours, or if the information provided is incorrect, the resulting costs will be recovered from the customer.

The customer provides the necessary electricity as well as sufficient parking space or, where necessary, a parking ban from the competent authorities. Running cables, and the cables themselves, are included in the price as long as the distance to be bridged does not exceed 25 metres.

On accepting the quotation, the customer declares that their electrical installation is compliant. If a technical inspection shows that the installation cannot be carried out, VMV Green may terminate this agreement without compensation. If this inspection shows that other work must be done first (for example, but not limited to, electrical work, an additional earthing point, new roof tiles…), it is the customer’s responsibility to have this carried out at their own expense before VMV Green can start the work.

The customer declares that their roof is in good condition and that no asbestos is present. After installation, it is the customer’s responsibility to have the installation included in their fire insurance.

Article 4 — Delivery, risk, warranty and liability

The goods delivered remain the property of VMV Green until the full amount, including costs and interest, has been paid by the customer. From the delivery of the materials to the site, the risk passes to the customer, who is then responsible for damage to and disposal of the materials and takes out adequate insurance for them, including against fire and storm damage.

Visible defects. When the purchased goods are installed or delivered, the customer must inspect them immediately and report any defects by registered letter. After a period of 7 calendar days, VMV Green can no longer be held liable for any visible defects. Any colour differences in materials are never regarded as visible or hidden defects.

Legal guarantee for the consumer. This period is without prejudice to the rights of a customer acting as a consumer. The consumer has the legal guarantee of two years for any lack of conformity and the legal protection against hidden defects. A consumer reports a lack of conformity within two months of having discovered it.

VMV Green may at any time, for practical, organisational or technical reasons, use and supply other but equivalent materials and goods. Non-payment for the goods and/or work will not be regarded as a valid complaint.

VMV Green’s liability in the event of faults is limited to the replacement of the goods and to a maximum of the value of the order entrusted to VMV Green. This limitation does not apply in the event of intent, gross negligence or bodily injury, or where it is excluded by a mandatory statutory provision.

In the event of force majeure (defined as broadly as possible, for example but not limited to shortage of materials, war, strikes…), VMV Green cannot be held liable for failing to meet its obligations. Warranty and/or liability for the installed products is limited to the warranties provided by the manufacturer, without prejudice to the legal guarantee above.

Stated delivery times for materials and target dates for installation are purely indicative and cannot be regarded as binding. Exceeding the target dates gives no entitlement whatsoever to compensation. This does not apply without limit to a consumer: if no delivery time has been agreed, VMV Green delivers no later than 30 days after the conclusion of the agreement, and in the event of persistent delay the consumer may terminate the agreement after a written notice setting a reasonable additional period.

VMV Green cannot be held liable for any damage or loss of income the buyer may suffer as a result of a change to or abolition of related tax benefits, other fiscal incentives or any other government measure.

VMV Green may, without notifying the customer or obtaining their approval, subcontract its services. In that case VMV Green remains the customer’s sole point of contact and remains liable for the performance.

Article 5 — Invoicing and payment

VMV Green’s invoices are split into an advance invoice on signing of the quotation and a final invoice at the end of the work. The end of the work corresponds to the completion of the installation work and the connection of the installation to the electricity grid, including in the event of a failed inspection. The inspection is not part of the handover — see Article 10.6. Both invoices are payable in cash on receipt.

Failure to dispute an invoice in time (i.e. within 15 days) constitutes acceptance of that invoice.

If the customer wishes to cancel an order, this must be done in writing and the compensation set out in Article 9 applies. If the customer acts as a consumer, the right of withdrawal in Article 8 applies first.

Non-payment — customer who is not a consumer. In the event of defective payment, VMV Green is entitled to stop the work. If the invoice remains unpaid, the customer receives a reminder invoice. If that is not paid within 8 calendar days either, statutory interest is charged without prior formal notice being required, generation may be shut down remotely, and interest increases by 10 % per year without delay until the date of actual payment. Damage suffered, including loss of profit, and all other costs are recovered from the customer.

Non-payment — customer who is a consumer. If a consumer does not pay on time, VMV Green first sends a free reminder. Only after a period of 14 calendar days has elapsed, starting on the third working day after that reminder was sent, may a penalty clause and default interest be charged. These are limited to what Book XIX of the Belgian Code of Economic Law permits:

• € 20 if the balance due is less than or equal to € 150;
• € 30 plus 10 % of the amount due on the portion between € 150.01 and € 500;
• € 65 plus 5 % of the amount due on the portion above € 500, up to a maximum of € 2,000.

Default interest is limited to the reference interest rate plus eight percentage points, as laid down in the Act of 2 August 2002 on combating late payment in commercial transactions.

Stopping the work cannot give rise to any right to compensation on the part of the customer. For the handing over of the inspection report, Article 10 applies.

Article 6 — Termination, severability, applicable law

VMV Green reserves the right to consider the agreement terminated by operation of law and without prior formal notice, court intervention or obligation to pay compensation in the event of bankruptcy, manifest insolvency, or any change in the legal status of the customer.

If one of the parties fails to fulfil its contractual obligations, the other party has the right, after formal notice, either to suspend its own obligations or to terminate the agreement without court intervention, if the formal notice has no effect or no useful effect within eight working days, without prejudice to the right to compensation.

The invalidity of a provision of these general terms and conditions does not render the entire agreement invalid, but only the provision concerned. In that case, the parties undertake to act in good faith and to replace the invalid provision with a valid one that comes as close as possible to the intention of both parties.

These general terms and conditions are governed by Belgian law.

Competent court. Any dispute with a customer who is not a consumer falls under the exclusive jurisdiction of the court of VMV Green’s registered office or of the competent court of the customer’s place of residence, at VMV Green’s choice. For a customer acting as a consumer, the statutory rules of jurisdiction apply: the claim is brought before the court of the consumer’s place of residence.

A consumer may also submit a dispute free of charge to the Consumer Ombudsman Service, Boulevard du Roi Albert II 8 box 1, 1000 Brussels — consumerombudsman.be, or via the European ODR platform.

Article 7 — Personal data and intellectual property

VMV Green processes the customer’s personal data in order to perform the agreement, to comply with its legal obligations and to follow up the customer as an existing customer. Which data this involves, how long it is kept, with which processors it is shared and what rights the customer has — access, rectification, erasure, restriction, portability and objection — is set out in the privacy policy.

The customer may at any time and free of charge object to the use of their data for direct marketing, via info@vmvgreen.be.

All documentation the customer receives from VMV Green — studies, panel layouts, calculations and quotations — remains the intellectual property of VMV Green and must be treated as confidential. It may not be disclosed to third parties or used for purposes other than those for which VMV Green intended it.

Article 8 — Consumer’s right of withdrawal

8.1 This article applies exclusively to a customer acting as a consumer within the meaning of Article I.1, 2° CEL.

8.2 Because the agreement is concluded by electronic signature outside VMV Green’s business premises, the consumer has a period of 14 calendar days to withdraw from the agreement without giving any reason and without cost. That period starts:

• for the work and services: on the day after the conclusion of the agreement;
• for the materials delivered: on the day after the consumer, or a third party designated by them, has taken physical possession of the materials.

If the agreement is performed in several deliveries, the period starts from receipt of the last delivery.

8.3 To exercise the right of withdrawal, the consumer sends VMV Green an unequivocal statement before the period expires. This may be done using the model form at the end of these terms and conditions, but equally by a simple email to info@vmvgreen.be or a registered letter to Industrielaan 9, 1070 Anderlecht. The consumer does not need to give a reason. To meet the deadline, it is sufficient for the statement to be sent before the period expires.

8.4 VMV Green acknowledges receipt of the withdrawal without delay and reimburses all amounts received from the consumer within 14 calendar days of receipt of the withdrawal, using the same means of payment the consumer used, unless the consumer has expressly agreed otherwise. No costs are charged for the reimbursement. If materials have already been delivered, VMV Green may withhold reimbursement until it has received the materials back or until the consumer has supplied evidence of having sent them back.

8.5 The consumer returns materials already delivered without undue delay and no later than 14 calendar days after the withdrawal. VMV Green collects the materials; the direct costs of that collection are borne by the consumer and are estimated at the actual transport cost. The consumer is only liable for any diminished value of the materials resulting from handling beyond what is necessary to establish their nature and proper functioning.

8.6 — Earlier start at express request. If the consumer wishes VMV Green to begin performance before the end of the withdrawal period — for example to order materials or to fix an installation date — the consumer makes an express request on a durable medium, by ticking the box provided for that purpose during the electronic signature. In that request, the consumer expressly acknowledges that they will lose the right of withdrawal once VMV Green has fully performed the agreement.

If the consumer subsequently withdraws before full performance, the consumer owes VMV Green an amount proportionate to what has already been delivered or performed at that time, calculated on the basis of the total agreed price. This includes, among other things, the study carried out, the materials already ordered that cannot be cancelled and the working hours already performed.

8.7 The right of withdrawal does not apply to agreements with customers who do not act as consumers.

Article 9 — Termination of the agreement

9.1 Either party may terminate the agreement before it has been fully performed. The party terminating compensates the other party for the resulting damage, according to the scale set out below.

9.2 — Termination by the customer. If the customer terminates the agreement, the customer owes VMV Green:

9.3 — Termination by VMV Green. If VMV Green terminates the agreement without the customer having been in default, VMV Green owes the customer equivalent compensation, calculated according to the same scale and at the same stage. If VMV Green terminates after the work has started, it also compensates the additional cost the customer demonstrably bears to have the same work carried out by a third party, up to a maximum of 20 % of the agreed price.

9.4 Both parties retain the right, instead of the lump-sum compensation of this article, to claim the damage actually suffered where it exceeds the lump sum, provided they prove that damage.

9.5 This article is without prejudice to the consumer’s right of withdrawal set out in Article 8. If the consumer exercises that right in time, no termination compensation whatsoever is due; only the pro rata compensation of Article 8.6 may then apply.

9.6 If the customer terminates because of a failure by VMV Green, or VMV Green terminates because of a failure by the customer, the ordinary rules on breach of contract apply and this article does not apply.

Article 10 — Inspection of the installation and suspension in the event of non-payment

10.1 The legally required inspection before commissioning is carried out by an accredited inspection body. Unless otherwise agreed, VMV Green has that inspection carried out at the customer’s expense. Its cost is stated separately on the quotation and on the invoice.

10.2 The inspection report is drawn up in the name of the owner of the installation and forms part of the owner’s electrical installation file. VMV Green provides the report to the customer without delay and no later than five working days after receipt, regardless of the payment status.

10.3 If the customer contracts and pays the accredited inspection body directly, that body provides the report directly to the customer and its costs do not appear on VMV Green’s invoice.

10.4 — Who bears what after the inspection. The inspection generally takes place after the installation. If the inspection report finds a non-conformity, its origin is examined:

• If it concerns a defect in work carried out by VMV Green itself or in materials it supplied, VMV Green remedies it free of charge and has a re-inspection carried out at its own expense.
• If it concerns a defect in the existing electrical installation, the building or the roof — whose conformity is the customer’s responsibility under Article 3 — its repair is at the customer’s expense, even if it only comes to light during the inspection after installation. The same applies if the customer provided incorrect or incomplete information about their installation.
• In that case, VMV Green is not obliged to carry out the repair, nor to request, organise or pay for a re-inspection. The customer arranges this themselves.

10.5 — Repair and re-inspection at the customer’s request. If the customer wishes VMV Green nevertheless to repair a defect that is at the customer’s expense under 10.4, or to arrange the re-inspection for them, the customer expressly requests this. VMV Green provides a price in advance; the order is only concluded after the customer’s written agreement. The costs of the repair, of the re-inspection and of the additional travel are in that case borne entirely by the customer and are charged at the rates of Article 2, or at the price communicated in advance.

Without such a request, VMV Green takes no action: the customer remains free to have the repair and the re-inspection carried out by a third party.

10.6 — Handover is separate from the inspection. The installation is handed over when VMV Green completes the work. The inspection by the accredited inspection body is a separate service by a third party and does not form part of the handover.

A negative inspection result attributable to the existing installation, the building or the roof therefore does not suspend the handover, the end of the work within the meaning of Article 5 or the date on which the final invoice becomes payable. If the inspection result does concern a defect in VMV Green’s work or materials, 10.4, first indent, applies.

10.7 — Suspension in the event of non-payment. If an invoice that is due and undisputed remains unpaid after a free reminder and the expiry of the statutory waiting period, VMV Green expressly reserves the right to suspend further performance of its own services. This includes, among other things:

• the commissioning and start-up of the installation;
• the registration of the installation with the distribution system operator;
• the configuration and activation of monitoring, app access and smart energy management;
• all aftercare, service and support beyond the legal guarantee.

If the installation is left in a suspended state, VMV Green leaves it safe and de-energised and confirms this to the customer in writing.

10.8 — Retention of title. All materials supplied remain the property of VMV Green until full payment of the principal, interest and costs. Until then, the customer may not dispose of, pledge or use them as security.

Annex — Model withdrawal form

Only complete and return this form if you wish to withdraw from the agreement. A simple email with the same content is also sufficient.

To VMV Green BV, Industrielaan 9, 1070 Anderlecht — info@vmvgreen.be

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):

• Ordered on (*)/received on (*):
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is notified on paper):
• Date:

(*) Delete as appropriate.